Financial Navigator

Financial Consumer Protection Information from the Magyar Nemzeti Bank – useful information for your financial decisions.

Act CXXXIX of 2013 on the Magyar Nemzeti Bank designates the supervision of the financial intermediary system and the protection of the interests of users of services provided by financial entities as primary responsibilities of the MNB.

Market supervision and inspection

Within the framework of this activity, the MNB examines domestic and international market trends, monitors and inspects the lawful operation of institutions, their communication channels, and their content, evaluates news published about financial institutions and service providers as part of general press monitoring, and analyzes information received through statutory data reporting.

Information, customer service, collaboration

To build a conscious consumer society and reduce misunderstandings and damage resulting from uninformed or wrong consumer decisions, the MNB carries out proactive financial consumer protection information activities, operates a professional customer service, and collaborates with partner institutions as well as actors from the civil and commercial-service sectors.

The Financial Navigator toolkit

Useful financial information for everyday life is available in the Financial Navigator information materials. The Financial Navigator toolkit consists of a financial consumer protection website, a series of thematic booklets, educational videos and one-minute short clips, applications assisting with product selection and informed decision-making, as well as a mobile app.

Where can you seek personal assistance?

In addition to providing information that encourages informed financial decisions, the MNB also assists in handling complaint situations. The staff at the customer service located on Krisztina körút in Budapest are available in person, over the phone, and in writing, while consumers living far from the capital can turn to experts at the Financial Navigator Advisory Office Network, operating in cooperation with the MNB across numerous regional cities.