Do you have a complaint?
Our staff are happy to help

You can submit your complaint by letter, e-mail, telephone, and in person. If you do not find our response satisfactory, you can turn to the following legal remedy forums. The detailed rules for complaint handling Our complaint handling policy contains.
Online complaint form

If you wish to attach a document to your complaint (doc, docx, xls, xlsx, pdf, jpg, png), please send it to titkarsag@elementor.hu referring to the title and the reference number above.

Complaints and legal remedies

You can open the contact information for each forum by clicking on the title of the topic.

Filing a complaint with ELEMENTOR Faktor Zrt.
By mail and in person1152 Budapest, Szentmihályi út 171, 3rd floor, door 31.
Customer serviceMonday–Friday: 9:00 AM–4:00 PM, Wednesday: 9:00 AM–8:00 PM
By phone+36 1 999 7670 (during customer service hours)
In an emailtitkarsag@elementor.hu
Financial Arbitration Board
Mailing address1525 Budapest Pf.: 172
Telephone06/80 203 776, 06/1 4899 700
Emailugyfelszolgalat@mnb.hu
Customer Service6 Krisztina Boulevard, District 12, Budapest.
Hearings1133 Budapest, Váci út 76. (Capital Square)
Central Bank of Hungary Financial Consumer Protection Center
Registered office1013 Budapest, Krisztina krt. 55.
Customer Service6 Krisztina Boulevard, District 12, Budapest.
Telephone06/80 203 776, 06/1 428 2600
Emailugyfelszolgalat@mnb.hu
Legal proceedings
Competent courtbirosag.hu